Privacy Policy

This Privacy Policy explains how ivyraethelabel.com (referred to as the "Site" or "we") collects, uses, and discloses your Personal Information when you visit the Site or make a purchase.

Collection of Personal Information:

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information." Below is a list of the Personal Information we collect and why:

Device information:

- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, viewed sites or products, search terms, and interaction with the Site.

- Purpose of collection: to accurately load the Site for you and perform analytics on Site usage to optimize our services.

- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

- Disclosure for a business purpose: shared with our processor Shopify.

Order information:

- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).

- Purpose of collection: to provide products or services, fulfill our contract, process payment information, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and provide information or advertising related to our products or services based on your preferences.

- Source of collection: collected from you.

- Disclosure for a business purpose: shared with our processor Shopify.

Customer support information:

- Purpose of collection: to provide customer support.

- Source of collection: collected from you.

Minors:

The Site is not intended for individuals under the age of 16, and we do not intentionally collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information:

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. 

For example:

- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information in their privacy policy.

- We may share Personal Information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.

Behavioural Advertising:

We may use your Personal Information to provide targeted advertisements or marketing communications that we believe may be of interest to you. We may use tools like Google Analytics and share information about your Site usage and interaction with ads on other websites with our advertising partners. You can opt out of targeted advertising through various channels, such as the links provided for Facebook, Google, and Bing, or by visiting the Digital Advertising Alliance's opt-out portal.

Use of Personal Information:

We use your Personal Information to provide our services, such as offering products, processing payments, shipping and order fulfillment, and keeping you informed about new products, services, and offers.

Lawful basis:

If you are a resident of the European Economic Area (EEA), we process your personal information based on the lawful bases outlined in the General Data Protection Regulation (GDPR).

Contact:

If you have any questions, concerns, or complaints regarding our privacy practices, please contact us at sales@ivyraethelabel.com. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.

SMS/MMS Mobile Message Marketing Program Terms and Conditions:

Our mobile messaging program is subject to specific terms and conditions. By opting into or participating in the program, you accept and agree to these terms and conditions. The terms cover user opt-in and opt-out, duty to notify and indemnify, program description, cost and frequency, support instructions, and dispute resolution.

Miscellaneous:

You acknowledge that you have the necessary rights, power, and authority to agree to these Terms and perform your obligations. Failure to exercise any right provided in this Agreement will not be deemed a waiver of any further rights. If any provision of this Agreement is found to be unenforceable or invalid, it will be limited or eliminated to the minimum extent necessary while keeping the Agreement in full force and effect. We reserve the right to change this Agreement, and your continued participation in the Program after any changes constitutes acceptance of the modified Agreement.

Please review this Privacy Policy periodically for updates.